FREQUENTLY ASKED QUESTIONS
What level of English is required?
You should have at least a basic level of English, and have a reasonable knowledge of the grammar and structure. If you have any doubts about your standard of English, please contact us and we can assess your level over the telephone.
What age range do you cater for?
Our courses are for adults of any age.
Will I receive a certificate?
Everyone is presented with a certificate from us upon completion of their course.
What is included in the price?
The course price includes all tuition, the pre-course meeting, all course materials, and a course completion certificate.
Will there be internet access?
There is in-room internet access in most hotels. There is internet access (not always in-room) in many guest houses. There are numerous internet cafes and communications centres in the city.
What is the weather like?
English weather is notoriously unpredictable, so it is advisable to bring a range of clothing.
Where is Cambridge?
Cambridge is 80km north of London. It is easily reached from Stansted, Luton, Heathrow and Gatwick airports, and also has regular and frequent train and bus services from the centre of London. Please see the map on the travel information page.
Which is the best airport to use?
The nearest airport to Cambridge is London Stansted, 40km away, with express connections to Cambridge by train (30 minutes journey time) and coach (45 minutes).
How do I pay?
On receipt of your booking application, we will give you details of the company's bank account into which the money for the deposit should be paid (usually by bank transfer). The balance of the fee is payable at or before the start of the course, either by bank transfer or cash.
What happens if I need to cancel a booking?
Anyone cancelling a booking by 2 weeks before the start of the course will receive a full refund of the deposit, except for an administration charge of £30.
After 2 weeks, we regret that the deposit will not be refunded, but we will change the date of your course, if possible. There will be no refunds after the start of the course.
Can I be accompanied by someone who won’t be learning?
Yes.
Do you cater for children?
We do not accept children on our courses. There are holiday activities for children in Cambridge, but we cannot be responsible for recommending or booking them.
What do I need to bring?
In addition to the usual items taken on a holiday, it would be useful to bring an English dictionary, and an adapter for any electrical devices.
Do I need insurance?
We strongly advise everyone to arrange travel insurance, not only for medical treatment, but for flight delays, loss of luggage and personal items etc.
Are there areas where I can smoke?
Smoking is now banned in all indoor public areas in the UK, and all hotels, restaurants and bars are now completely non-smoking.
Are there medical facilities on hand?
All of the classes (and hotels) are located in the centre of Cambridge, and are within easy reach of local hospitals and health centres.
Emergency treatment in National Health Service hospitals is free for everyone. Citizens of EEA countries (EU plus Iceland, Liechtenstein and Norway) or countries with reciprocal health care agreements with the UK are also treated free if admitted as a patient or referred to an out-patient clinic.
Nationals of other countries may have to pay for medical treatment, and so should arrange travel insurance before arrival in the UK.
If you have any special requirements or needs, please contact us at the time of booking.
Do you have availability?
Use the calendar below to check
CHECK COURSE AVAILABILITY
Are there any social activities?
Our clients often meet together for lunch, or in the evening at a pub or restaurant.
